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Hi, This is Wayne. This is my site, my stuff, my blog, blahblahblah. The site itself is powered by WordPress and the Scary Little theme. I thought it was cool, and I still do.

December
31
2006
1:19 pm
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This’ll be short and sweet. I’ve been up 24hrs now, with the last 14 or so troubleshooting and recovering from a failed PERC 2 raid controller in an old Dell 6300 server we still had in production.

Plenty was involved in the recovery, from stealing hw from other servers to new SAN connections to an EMC CX300 via a mcdata fiber switch, floppy boot of various firmware downgrades and upgrades, and annoying attempts at fixing things that just didn’t work right.

The end result is an unscheduled upgrade for many of our end users. I suppose for them and the company, it couldn’t have been better timing. I mean, the first dat of a 3-day weekend? Who’s working?

Oh wait. I am.

December
28
2006
8:53 pm
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Ok, folks.  I have found absolute proof that God exists.  Before, I thought it was the fact that there is such a thing as beer (or Kirstie Alley, the movie Dune, Stargate and Battlestar Galactica), but eventually I figured out that it was still possible for those things to exist and not necessitate God’s existence.

But now I’ve found Venetian Cafe’s Cream Wafer Rolls, Savory Vanilla Flavor.

 

Cream Wafer Rolls, Savory Vanilla

 

You’re not understanding.

These are “Crispy Wafers with a Delicious Cream Filling”.

DON’T YOU UNDERSTAND!?!?!?!?!?!!?

At a recent XMAS party, we had lots and lots of great food.  Appetizers, Queso with Ro-Tel, Pork and Beef, Avocado dip with awesome chips, these little roll thingies, way too many cookies of way too many varieties (sugar, chocolate chip, macadamia nut, key lime something-or-other, oatmeal), drinks (also of many varieties), and many others.

But we had these Cream Wafer Rolls.  And my life has changed for the better.

Ok, let me explain a little here.  You know how vanilla ice cream is just, like, totally awesome? Well, imagine letting some sit out for a little bit, and it melts down, and gets to room temperature, but is still a little chilly, and then you eat it?  Well that’s what’s inside these rolls!  I know!  I can’t believe it either!

So I don’t care what I say, ever… if you ever want to get me a present, get me a little tin of these babies.  I don’t care that it’s a product of Romania or that Sugar is the main ingredient or that it’s 70 calories per cookie stick.

December
28
2006
4:36 pm
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So my wife tells me of a recent visit to The Famous Christmas Store.  You know, the one place you can go to get anything and everything having to do with Christmas.  They have everything.  They have Christmas gnomes.  They have Christmas ribbons.  They have garland, bows, boxes, xmas lights, replacement lights, xmas light testers, poinsettia’s, little glowy snowmen, Christmas florals, treetop stars and angels, ornaments, wreaths, Christmas trees, Christmas tree holders and skirts, rope lights, decorations, candles, nutcrackers, crafts, fiber optic santas, novelties, Christmas snowglobes, stockings, wrapping paper, tape, paper cutters, gift boxes, gift bags, holiday napkins, inflated yard decorations, Santa plate for cookies and milk, holiday cocoa mugs, Christmas cards, calendars, generic gifts, money holders, bells, feathers, toy soldiers, nativity scenes, glitter, advent calendars, wireframe reindeer, gold, frankincense and myrhh, cracker boxes, Christmas Carol lyrics, scarves, egg nog recipes, champagne buckets, flutes, ice brances, berries, doves, holiday potpourri, Christmas music CD’s, Mannheim Steamroller DVD’s, grapevine wreaths, lavendar, satin, silk flowers, fruit baskets, stars, and menorahs.

Oh wait.  They don’t have ornament hooks.

What?

Ornament Hooks

That’s right, they don’t carry ornament hooks.  They just don’t have ’em.  So when they asked someone who worked there “Could you tell me where to find ornament hooks”, the person responded with condecending attitude and demeaner, coupled with a curt response of “No, we don’t carry ornament hooks, and we never have” and walked away.  Her manner was as if she was offended that she’d be even be asked about ornament hooks.  The nerve!

We’re still puzzling over that — do ornament hooks somehow imply a cheap ornament?  Do all the “worthy” ornaments come with their own butler to fashion a new, custom hooking device and will always be watched over with care such that it does not fall to the ground or get jostled by pets and children?  Is there some ghetto reference to ornament hooks of which I’m totally unaware?

Oh where, oh where are the ornament hooks?
Oh WHERE, oh where can they be?
I *tried*… to go… and pick me some up;
To MAKE them hang on my tree…

Oh yeah, another thing.  They don’t carry Mistletoe. 

What?

December
27
2006
3:38 pm
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As you may have seen in my previous post about my sites being down at 1&1, I was waiting for a response to my complaint letter. In summary, my internet hosting was inaccessible (ie, “down”) for 4 days while I made numerous attempts with their support department to understand and ideally resolve the outage. I was handed “The Support Runaround” baton approximately three million times and in the end, the resolution was what I had suggested to them the first day (me being a Unix admin myself).

My complaint letter is below in the extended entry, as is 1&1‘s reply. I must say, they surprised me. With some of the other customer experiences I’ve seen on some forums, blog posts, and some dissatisfied rants, I was expecting AT BEST a “we’re sorry this happened, oh, that’s terrible, here’s a free month of hosting and we’l try not to do it again. kthanxbye!” My actual expectation was more along the lines of being ignored or maybe being dropped for being a vocal complainer.

Instead, I received a response that was actually very nice. In fact, it had the following qualities:

Specific Quality of Response Letter What it showed me
Written quite well someone there is competent.
Lengthy and detailed enough they took my complaint seriously
Addressed my explicit concerns they heard me
Went into full disclosure of the breakdown on their end they are honest about their mistakes.
Assured me that my experience is irregular gave me confidence about staying
Expressed understanding and shared frustration at what I went through they have empathy; increasing confidence
Offered compensation via service credit they put some teeth into the apology
Were gracious with generous offer they’re humble and polite enough

So in general, I’m happy again. I’m glad 1&1 is going to make it easy to stay a customer.

(more…)

December
27
2006
1:07 pm
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Tolerance Article

I really enjoyed reading this article by Greg Koukl.  A friend sent it to me and I thought it incredibly pertinent and well written.

Enjoy!

December
27
2006
11:01 am
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MegaPath in the news 

This article is about Managed Firewall Services and lists Megapath as only one of three companies that offered network-based managed firewall services.  That’s actually pretty good, because when you get your wire to your business already clean, there’s less management involved with the customer-premises equipment (CPE).  It’s also more upgradable because all the work is done in the core instead of at the edge.

In this year’s survey, 13 managed firewall offerings were CPE-based, while 6 were also available with hosted CPE. Just three surveyed providers (AT&T, MegaPath, and Perimeter) offered network-based managed firewall services. AT&T’s network-based offering was the only link-dependent firewall in this year’s survey.

 

December
26
2006
12:00 pm
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December
25
2006
2:01 pm
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Whether you read my blog or not, I’m sending Christmas wishes and warm holiday thoughts your way.

December
25
2006
12:00 pm
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December
24
2006
12:00 pm
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