I’ll post more after while once I calm down, but finally, my sites are back up, including my blog. Argh. 4 days I was down.
December
19
2006
10:58 am
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And lo, the people did comment thus:
10 Comments
Want to comment?
Hey, we all want to share our voice. And I particularly love comments, especially if you took the time to read my blog entry. I'll take the time to read your comment, I swear! But due to spammers, robots, and the fact that I want my blog to be PG rated, I need to approve the comments. This should be same day, but please don't get mad if it takes me a while to approve the comment.
although I can’t skate worth [a crap]. I’d end up...
I’ve sent my complaint to 1&1 (you can email them at complaints@1and1.com) and will await their response to my issue before I blast them for my experience. Stay tuned.
Awwww - do I not get to see a copy of this complaint letter?
We’ll see how they respond first. Who knows…. They may have a decent reply. I’d hate to have people suspect me a fool than me open up my mouth and remove all reasonable doubt. So I’ll wait.
They are largely based in the UK, so their daytime will be starting soon. I’ll wait until the morning (their end-of-day) until I get anxious for their response.
Still no response… I guess I can wait one more day. Maybe 1&1 thinks I’ll forget?
A friend referred me to a 1&1 review link - kind of interesting read. I’m surely hoping 1&1 treats me better in this instance.
This link is none too promising… http://www2.jeffcroft.com/blog/2006/feb/27/11-internet-is-the-devil/
http://ihate1and1.com/
STILL No response. It’s been a few days. Maybe I should cut some Christmas slack? I wonder if they have a thousand customers like me who had problems… What do you think I should do? Post my complaint letter? Would that get me what I want?
1&1 responded. I was impressed with the reply. (They actually responded Friday the 22nd, but my junk filter in Outlook stopped it). I’m probably going to blog a separate entry for my letter to them, their response and my notes about it.
In short, the response was detailed enough to explain what happened; 1&1 took responsibility for what happened; they made me believe that it’s rare to happen; they made a generous gesture to make me happier, while stating that they don’t feel it’s enough (that always impresses me), and asked if they could do anything further.
Sounds like a good recipe for decent support. I accept their apologies.
There. I posted it. http://whall.org/blog/2006/12/27/my-11-support-experience/. Whew, I feel better now.