Comments on: Finally back up http://whall.org/blog/2006/12/19/finally-back-up/ Come on in and stay a while... laugh a little. Maybe even think. Wed, 07 Jan 2009 18:04:48 +0000 http://wordpress.org/?v=2.7 hourly 1 By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-928 whall Wed, 27 Dec 2006 20:41:36 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-928 There. I posted it. http://whall.org/blog/2006/12/27/my-11-support-experience/. Whew, I feel better now. There. I posted it. http://whall.org/blog/2006/12/27/my-11-support-experience/. Whew, I feel better now.

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-927 whall Wed, 27 Dec 2006 16:16:32 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-927 1&1 responded. I was impressed with the reply. (They actually responded Friday the 22nd, but my junk filter in Outlook stopped it). I'm probably going to blog a separate entry for my letter to them, their response and my notes about it. In short, the response was detailed enough to explain what happened; 1&1 took responsibility for what happened; they made me believe that it's rare to happen; they made a generous gesture to make me happier, while stating that they don't feel it's enough (that always impresses me), and asked if they could do anything further. Sounds like a good recipe for decent support. I accept their apologies. 1&1 responded. I was impressed with the reply. (They actually responded Friday the 22nd, but my junk filter in Outlook stopped it). I’m probably going to blog a separate entry for my letter to them, their response and my notes about it.

In short, the response was detailed enough to explain what happened; 1&1 took responsibility for what happened; they made me believe that it’s rare to happen; they made a generous gesture to make me happier, while stating that they don’t feel it’s enough (that always impresses me), and asked if they could do anything further.
Sounds like a good recipe for decent support. I accept their apologies.

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-916 whall Thu, 21 Dec 2006 22:53:07 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-916 STILL No response. It's been a few days. Maybe I should cut some Christmas slack? I wonder if they have a thousand customers like me who had problems... What do you think I should do? Post my complaint letter? Would that get me what I want? STILL No response. It’s been a few days. Maybe I should cut some Christmas slack? I wonder if they have a thousand customers like me who had problems… What do you think I should do? Post my complaint letter? Would that get me what I want?

]]> By: Jennefer http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-913 Jennefer Wed, 20 Dec 2006 23:30:39 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-913 http://ihate1and1.com/ http://ihate1and1.com/

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-912 whall Wed, 20 Dec 2006 23:28:31 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-912 This link is none too promising... http://www2.jeffcroft.com/blog/2006/feb/27/11-internet-is-the-devil/ This link is none too promising… http://www2.jeffcroft.com/blog/2006/feb/27/11-internet-is-the-devil/

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-910 whall Wed, 20 Dec 2006 23:20:27 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-910 A friend referred me to a <a href=http://www.webhostingtestimonials.com/hosts_name.php?id=1and1-reviews-ratings rel="nofollow">1&1 review link</a> - kind of interesting read. I'm surely hoping <a href=http://www.1and1.com/?k_id=6432256 rel="nofollow">1&1</a> treats me better in this instance. A friend referred me to a 1&1 review link - kind of interesting read. I’m surely hoping 1&1 treats me better in this instance.

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-907 whall Wed, 20 Dec 2006 18:50:08 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-907 Still no response... I guess I can wait one more day. Maybe 1&1 thinks I'll forget? Still no response… I guess I can wait one more day. Maybe 1&1 thinks I’ll forget?

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-904 whall Wed, 20 Dec 2006 03:15:37 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-904 We'll see how they respond first. Who knows.... They may have a decent reply. I'd hate to have people suspect me a fool than me open up my mouth and remove all reasonable doubt. So I'll wait. They are largely based in the UK, so their daytime will be starting soon. I'll wait until the morning (their end-of-day) until I get anxious for their response. We’ll see how they respond first. Who knows…. They may have a decent reply. I’d hate to have people suspect me a fool than me open up my mouth and remove all reasonable doubt. So I’ll wait.

They are largely based in the UK, so their daytime will be starting soon. I’ll wait until the morning (their end-of-day) until I get anxious for their response.

]]> By: Jennefer http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-903 Jennefer Wed, 20 Dec 2006 03:01:33 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-903 Awwww - do I not get to see a copy of this complaint letter? Awwww - do I not get to see a copy of this complaint letter?

]]> By: whall http://whall.org/blog/2006/12/19/finally-back-up/comment-page-1/#comment-902 whall Tue, 19 Dec 2006 23:40:03 +0000 http://whall.org/blog/2006/12/19/finally-back-up/#comment-902 I've sent my complaint to <a href="http://www.1and1.com/?k_id=6432256" target="_blank" rel="nofollow">1&1</a> (you can email them at <a href="mailto:complaints@1and1.com" rel="nofollow" rel="nofollow">complaints@1and1.com</a>) and will await their response to my issue before I blast them for my experience. Stay tuned. I’ve sent my complaint to 1&1 (you can email them at complaints@1and1.com) and will await their response to my issue before I blast them for my experience. Stay tuned.

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