Comments on: Another example of online chat being the antithesis of customer support http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/ Come on in and stay a while... laugh a little. Maybe even think. Wed, 19 Nov 2008 16:00:14 +0000 http://wordpress.org/?v=2.6.3 By: DAWN http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41549 DAWN Thu, 20 Dec 2007 23:46:07 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41549 Right there with you - I am never orderring from Personal Creations again. I have been having a terrible time even getting a hold of someone - when you call customer service, a message says all circuits are busy. (ALL HOURS OF THE DAY) I order two items that they said would definitely be here well before Christmas, given I ordered them in Nov. and they aren't here. Also, I placed an order of the same item a few days after the first order (same thing) and that one came about a week ago. The order status of the first order says its still in the personalization area. I tried to chat with the online chat person about it but she said a) she couldn't help b) she didn't know which staff I could be referred to c) how long it would take if I emailed to have a return call (which I emailed several times in the past few weeks). VERY ANNOYED - and never going through this company again. There are plenty of other cool companies out there that VALUE their customers. Right there with you - I am never orderring from Personal Creations again. I have been having a terrible time even getting a hold of someone - when you call customer service, a message says all circuits are busy. (ALL HOURS OF THE DAY) I order two items that they said would definitely be here well before Christmas, given I ordered them in Nov. and they aren’t here. Also, I placed an order of the same item a few days after the first order (same thing) and that one came about a week ago. The order status of the first order says its still in the personalization area. I tried to chat with the online chat person about it but she said a) she couldn’t help b) she didn’t know which staff I could be referred to c) how long it would take if I emailed to have a return call (which I emailed several times in the past few weeks). VERY ANNOYED - and never going through this company again. There are plenty of other cool companies out there that VALUE their customers.

]]> By: jauo http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41543 jauo Thu, 20 Dec 2007 21:56:04 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41543 They have the WORST customer service...an order was place on 12/3, and they say the maximum amount of time the order will arrive is within 14days!! and it has already been 20days!! this is outrageous. I can never get a hold of anyone on their customer service line( all I can get is a msg stating that their lines are busy and to call back-- i cannot get a reply through email as well and their live chat literally need major help!!! ....I will report this to BBB and will encourage future buyers to look elsewhere...not worth your money or TIME!!! They have the WORST customer service…an order was place on 12/3, and they say the maximum amount of time the order will arrive is within 14days!! and it has already been 20days!! this is
outrageous. I can never get a hold of anyone on their customer service line( all I can get is a msg stating that their lines are busy and to call back– i cannot get a reply through email as well and their live chat literally need major help!!! ….I will report this to BBB and will encourage future buyers to look elsewhere…not worth your money or TIME!!!

]]> By: Tina http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41353 Tina Tue, 18 Dec 2007 21:06:35 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-41353 I have had the WORST time with Personal Creations. I ordered 10 items for Christmas Gifts (on Nov 1st) and I STILL don't have them. I have been calling, sending emails through their site to try to talk with someon and doing the on line chat thing... NOTHING. It is almost like someone is running it from their basement. Seriously. The only thing I wanted was to talk with a manager, but no matter what I do or the method I use, they REFUSE to let you speak to anyone who could actually give you the informaiton you need... I am BEYOND frustrated at their POOR Customer Service. The WORST I have ever seen. I have had the WORST time with Personal Creations. I ordered 10 items for Christmas Gifts (on Nov 1st) and I STILL don’t have them. I have been calling, sending emails through their site to try to talk with someon and doing the on line chat thing… NOTHING. It is almost like someone is running it from their basement. Seriously. The only thing I wanted was to talk with a manager, but no matter what I do or the method I use, they REFUSE to let you speak to anyone who could actually give you the informaiton you need… I am BEYOND frustrated at their POOR Customer Service. The WORST I have ever seen.

]]> By: Christine http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-40069 Christine Tue, 04 Dec 2007 20:25:53 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-40069 Purrty tree Purrty tree

]]> By: Poppy http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39987 Poppy Mon, 03 Dec 2007 15:02:32 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39987 My evil plan to get you to act upon said poor service has succeeded! My evil plan to get you to act upon said poor service has succeeded!

]]> By: whall http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39986 whall Mon, 03 Dec 2007 14:30:59 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39986 <b>Poppy</b>, well, I tend to use BBB for things like fraudulent claims or failure to render product after paying. This case is more along the lines of "they suck at customer service" which would be a job for PlanetFeedback.com if they're still around. Yup, just checked. They're still around. In fact, I just posted a shared letter pointing to this blog entry http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=304708 <b>Avitable</b>, I guess you'll cut off my feet below the ankles, then my hands at the wrists, next my nose. And, then my tongue I suppose. I killed you too quickly the last time; a mistake I don't mean to duplicate tonight. <b>Absurdist</b>, ok I admit I had to go look up ablasion. And couldn't find it. I did find ablation tho, and well, um, yuck. I will say, however, that when I did call again to fix the personalization thing the person on the phone was pleasant. Poppy, well, I tend to use BBB for things like fraudulent claims or failure to render product after paying. This case is more along the lines of “they suck at customer service” which would be a job for PlanetFeedback.com if they’re still around. Yup, just checked. They’re still around. In fact, I just posted a shared letter pointing to this blog entry http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=304708

Avitable, I guess you’ll cut off my feet below the ankles, then my hands at the wrists, next my nose. And, then my tongue I suppose. I killed you too quickly the last time; a mistake I don’t mean to duplicate tonight.

Absurdist, ok I admit I had to go look up ablasion. And couldn’t find it. I did find ablation tho, and well, um, yuck. I will say, however, that when I did call again to fix the personalization thing the person on the phone was pleasant.

]]> By: Absurdist http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39925 Absurdist Sun, 02 Dec 2007 12:40:55 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39925 That is pretty bad. I usually get good customer support via the online thing. I am lucky, I would surmise. Good thing I don't have kids that I have get stuff personalized for... Go uterine ablasion! That is pretty bad. I usually get good customer support via the online thing. I am lucky, I would surmise. Good thing I don’t have kids that I have get stuff personalized for… Go uterine ablasion!

]]> By: Avitable http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39900 Avitable Sun, 02 Dec 2007 04:53:57 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39900 I've had some good experience with online chat, but I would have gotten right back on with someone on that site and complained. I’ve had some good experience with online chat, but I would have gotten right back on with someone on that site and complained.

]]> By: Poppy http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39883 Poppy Sun, 02 Dec 2007 00:23:17 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39883 Three words: Better Business Bureau. Have a nice day! Good Bye! :D Three words: Better Business Bureau.

Have a nice day! Good Bye! :D

]]> By: whall http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39879 whall Sat, 01 Dec 2007 23:55:43 +0000 http://whall.org/blog/2007/12/01/another-example-of-online-chat-being-the-antithesis-of-customer-support/#comment-39879 <b>Dave2</b>, good point - I can tell she was using macros at the very least. I think that the 3 minute delay in connecting me makes it more likely yo be a macro-enabled person, and we at our company use the same software (liveperson) and it doesn't support robots, only macros. Now that I think about it, I should inquire into the support experience our own company is giving our customers.... Dave2, good point - I can tell she was using macros at the very least. I think that the 3 minute delay in connecting me makes it more likely yo be a macro-enabled person, and we at our company use the same software (liveperson) and it doesn’t support robots, only macros.

Now that I think about it, I should inquire into the support experience our own company is giving our customers….

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