When you realize that this chat conversation concerns Secure Sockets Layer (SSL) Certificates and should involve things that are, um, well, SECURE, I don’t know whether to chuckle or cry.
(Thank you Peter for giving me fodder).
You have been connected to Them.
Them: Hello. How may I assist you?
Us: Hello’
Us: I received an email regarding my order that told me I needed to provide a name of a corporate contact
Us: What name was given on the order?
Them: What is your order number?
Us: USM******
Them: Please bear with me while I review your order information. It should just take a couple of minutes.
Us: thank you
Them: Under Corporate Contact: only (***wrong name***) listed.
Us: Ah , I see
Them: I am currently chatting with Richard Cecere on the other chat.
Us: Can you please change that to be **************
Them: Would you like me to end your chat? or his?
Us: Who is Richard Cecere?
Them: He is from the same company as you.
Us: No, there is nobody at my company with that name
Us: I would like you to chat with me regarding this issue
Us: I do not know who Richard Cecere is
Them: Ok
Them: Richard from the other chat claims he should be the contact.
Us: That is impossible - That person does not work for the same comapany as me
Us: we are talking about order USM******, correct?
Them: He is asking the same as well.
Us: what is the domain name he is asking about?
Them: Yes correct
Us: hostname
Them: Please confirm your domain name.
Us: (we give our domain name)
Them: ok, actually there was a mix up, please standbye, thank you.
Us: sure thing
I wish I understood any of that.
“actually there was a mix up”. Ya think? Too funny.
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For the record: I’ve never had any issues multi-tasking. Then again, I wouldn’t dare take two different support calls at the same time.
That is all too familiar. I used to get that crap from HP every time I called for something like a hard drive replacement under warranty (with a 4 hour turn around). 1 hour of it went spent on the phone just trying to get them to let me tell them we need a hard drive replaced.
martymankinss last blog post..It’s Me, Over There
That’s funny. Yesterday, I talked to a service rep at my company regarding a logon script that was attempting to map drives while I was logging on. Since I work remotely, I log onto my laptop first, and then log onto the VPN. Of course, the mapped drive logon script doesn’t map the drives, because, uh, duh, I am not connected to the VPN.
So Mr. X, the support rep, could not speak English at all. I considered going to babelfish and looking up “mapped drives” in Indi-irani-afgani whatever, but I figured it would just come across as give me a map of your terrorist sites so I can drive there.
Bottom line: I could not get him to understand what a mapped drive was, why it wasn’t working, and it ended like this:
“Well, you know what, (this is me), this is a loaner laptop. I am just not going to worry about it until I get my regular laptop. How does that sound to you?”
Him: “Very good. If you encounter the issue again, take a screen shot and send it to me”.
Um, yeah. Like I have the ability to take a split second screen shot when the keyboard isn’t even active and the logon script is running.
What an F moron.
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I had to deal with them again today to get another SSL cert - I chatted with the same person that is in the above chat log. I don’t think she remembered me - Now, I’m back in the site checking another order, and I get this message: “You have been connected to Moustafa” then i get connected to “Florence” who tells me that the order needs to have more information, but I have already sent that in at 11am. I get this sinking feeling of FAIL.