Comments on: Why support agents shouldn’t multitask http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/ Come on in and stay a while... laugh a little. Maybe even think. Fri, 09 Jan 2009 02:22:37 +0000 http://wordpress.org/?v=2.7 hourly 1 By: hkeydyndata http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44703 hkeydyndata Fri, 01 Aug 2008 21:12:11 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44703 I had to deal with them again today to get another SSL cert - I chatted with the same person that is in the above chat log. I don't think she remembered me - Now, I'm back in the site checking another order, and I get this message: "You have been connected to Moustafa" then i get connected to "Florence" who tells me that the order needs to have more information, but I have already sent that in at 11am. I get this sinking feeling of FAIL. I had to deal with them again today to get another SSL cert - I chatted with the same person that is in the above chat log. I don’t think she remembered me - Now, I’m back in the site checking another order, and I get this message: “You have been connected to Moustafa” then i get connected to “Florence” who tells me that the order needs to have more information, but I have already sent that in at 11am. I get this sinking feeling of FAIL.

]]> By: Absurdist http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44699 Absurdist Fri, 01 Aug 2008 11:15:27 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44699 That's funny. Yesterday, I talked to a service rep at my company regarding a logon script that was attempting to map drives while I was logging on. Since I work remotely, I log onto my laptop first, and then log onto the VPN. Of course, the mapped drive logon script doesn't map the drives, because, uh, duh, I am not connected to the VPN. So Mr. X, the support rep, could not speak English at all. I considered going to babelfish and looking up "mapped drives" in Indi-irani-afgani whatever, but I figured it would just come across as give me a map of your terrorist sites so I can drive there. Bottom line: I could not get him to understand what a mapped drive was, why it wasn't working, and it ended like this: "Well, you know what, (this is me), this is a loaner laptop. I am just not going to worry about it until I get my regular laptop. How does that sound to you?" Him: "Very good. If you encounter the issue again, take a screen shot and send it to me". Um, yeah. Like I have the ability to take a split second screen shot when the keyboard isn't even active and the logon script is running. What an F moron. Absurdists last blog post..<a href="http://feeds.feedburner.com/~r/TheAbsurdist/~3/346547171/" rel="nofollow">Aged Tires: A Driving Hazard?</a> That’s funny. Yesterday, I talked to a service rep at my company regarding a logon script that was attempting to map drives while I was logging on. Since I work remotely, I log onto my laptop first, and then log onto the VPN. Of course, the mapped drive logon script doesn’t map the drives, because, uh, duh, I am not connected to the VPN.

So Mr. X, the support rep, could not speak English at all. I considered going to babelfish and looking up “mapped drives” in Indi-irani-afgani whatever, but I figured it would just come across as give me a map of your terrorist sites so I can drive there.

Bottom line: I could not get him to understand what a mapped drive was, why it wasn’t working, and it ended like this:

“Well, you know what, (this is me), this is a loaner laptop. I am just not going to worry about it until I get my regular laptop. How does that sound to you?”

Him: “Very good. If you encounter the issue again, take a screen shot and send it to me”.

Um, yeah. Like I have the ability to take a split second screen shot when the keyboard isn’t even active and the logon script is running.

What an F moron.

Absurdists last blog post..Aged Tires: A Driving Hazard?

]]> By: martymankins http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44687 martymankins Thu, 31 Jul 2008 18:13:13 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44687 That is all too familiar. I used to get that crap from HP every time I called for something like a hard drive replacement under warranty (with a 4 hour turn around). 1 hour of it went spent on the phone just trying to get them to let me tell them we need a hard drive replaced. martymankinss last blog post..<a href="http://www.banalleakage.com/2008/07/30/its-me-over-there/" rel="nofollow">It’s Me, Over There</a> That is all too familiar. I used to get that crap from HP every time I called for something like a hard drive replacement under warranty (with a 4 hour turn around). 1 hour of it went spent on the phone just trying to get them to let me tell them we need a hard drive replaced.

martymankinss last blog post..It’s Me, Over There

]]> By: Alex http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44686 Alex Thu, 31 Jul 2008 16:42:57 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44686 For the record: I've never had any issues multi-tasking. Then again, I wouldn't dare take two different support calls at the same time. For the record: I’ve never had any issues multi-tasking. Then again, I wouldn’t dare take two different support calls at the same time.

]]> By: Dragon http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44685 Dragon Thu, 31 Jul 2008 15:02:27 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44685 "actually there was a mix up". Ya think? Too funny. Dragons last blog post..<a href="http://dragonskitchen.blogspot.com/2008/07/fire-rosemary-spiced-nuts.html" rel="nofollow">Fire & Rosemary Spiced Nuts</a> “actually there was a mix up”. Ya think? Too funny.

Dragons last blog post..Fire & Rosemary Spiced Nuts

]]> By: Robin http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/comment-page-1/#comment-44684 Robin Thu, 31 Jul 2008 14:41:32 +0000 http://whall.org/blog/2008/07/30/why-support-agents-shouldnt-multitask/#comment-44684 I wish I understood any of that. I wish I understood any of that.

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