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Hi, This is Wayne. This is my site, my stuff, my blog, blahblahblah. The site itself is powered by WordPress and the Scary Little theme. I thought it was cool, and I still do.

Today I became the slave to my domains.

By the way, in case you didn’t know, this is what it looks like when I’m frustrated:

(side note: this is also what it looks like if my laptop were filled with flour and it exploded while I was sighing.)

I did a boo-boo on 40+ of my 100+ domains and didn’t know it until today. Metalmom asked me a question about an email she received about her domain last night. The email itself puzzled me a little, and just for grins, I checked her website from my blackberry while riding the bus this morning and I couldn’t reach it.

Then I tried another one of the websites I host, http://jennefer.net, and it had the same problem. And another site? Same problem. Even simple redirects to Blogger/Blogspot sites like I do for Sourpuss was hosed.

As I checked them, I discovered that all had “parking pages” on them, not the blogs or redirects I had so lovingly set up. Then it hit me – a couple of days ago. I was in my 1 & 1 account cleaning up my domains. I had specified for the domains to not be auto-renewed, but what I didn’t know at the time was that by doing so,

  1. 1&1 would change the DNS settings to their own parking pages
    Result: breaking whatever sites I had on them at the time
  2. Domain registration would be set to Public vs Private
    Result: my personal information such as home address, phone, email, etc would be revealed in WHOIS
  3. I would lose the ability to manage the domain from my control panel
    Result: I would panic because I couldn’t fix it myself, and instead I have to wait on 1&1 Billing personnel. Metalmom remains whimpering in a fetal position while her blog is “down” for some.

This is very frustrating.

To be fair, the “cancel auto-renew” process did alert me at the time that I would lose private registration, but I thought that would be for when the domain period expired, NOT immediately. And they absolutely did not indicate whatsoever that they would be changing all my DNS settings for these domains to a parking page, which is the Big Bad Part.

However, even after four phone calls to support and billing, the requirement is upon ME to fax them with my customer ID, contract ID, package name, PASSWORD (what tha?) and the list of domains I want put back on auto-renew. I still have no idea how long it will take for them to fix the problem, but I at least was able to fix Metalmom’s site, and hopefully it won’t take too long for DNS to propagate through teh internetz.

I’ve sent the fax and am now waiting for them to fix the problem.



tsk tsk

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