I’ve been an AT&T customer for a long time. A looooong time. Even back when I had the Telegraph Rollover plan. I’ve been with them so long, I still have support for my two-cans-with-a-string phone.
Because of this, I’m very familiar with dropped calls.
I have enjoyed Verizon’s “There’s a Map for That” commercials showing the horrible, despicable and downright truthful discrepancies between the Verizon 3G network and the AT&T 3G network
Heh. There’s even a lawsuit as reported by ZDNet. The story Sam Diaz wrote is pretty funny and interesting.
Now, when it comes down to it, I really don’t care much about the Verizon map because 99.9% of the time, I’m in one of the dark blue AT&T parts. Austin is pretty well saturated with 3G coverage, and it wasn’t long ago when I had a BlackBerry 8700C phone, and it only supported EDGE anyway. Now that I’m on the iPhone 3GS, 3G coverage is more important to me, but in general I’m pretty happy with it.
Except in this one place.
This ONE, solitary intersection.
This ONE AREA where I drive every day to and from work.
THIS SPECIFIC DOT ON THE MAP WHERE I DROP MY CALL NO MATTER WHAT.
Yes, I’m sore about it. A little.
I had heard that you can report to your cell provider dropped calls or problem areas, and if they have enough reports, they’ll investigate. Who knows, they might actually DO something to fix it.
So I called in, waded through the options to figure out which one would help (hint: it’s zero, then zero again) and talked to the nice lady. She did say that yes, I can report it and confirmed what I had heard. So I reported it. She let me know that she checked on the map and there was a transition point right there where calls would switch towers, and “sometimes calls drop when switching towers.”
Thanx for letting me know.
I also submitted the following email to their support team to hopefully hit home a little more.
This issue is not related to my specific phone, but I couldn’t find the option in the drop down. This issue involves dropped calls at a specific intersection. The intersection is Anderson Mill road and Millwright Parkway in Austin, TX, 78750. I’ve driven in this area for 20+ years, and ever since I’ve been with AT&T (8+ years), coverage at this intersection is spotty and usually results in dropped calls. It does this with my iPhone (3G), blackberry 8700C(edge), motorola RAZR, and the various phones I’ve had over the years. Since I drive this every day to and from work, I can count on a dropped call at that intersection. It is very annoying. I’d love it if it could be tweaked to not drop calls every time.
YOUR MISSION, should you choose to accept it, is to also contact AT&T and let them know calls drop at this intersection all the time. If you’re not in the Austin area, just say you were talking to Wayne and got dropped, and it annoyed you greatly. If you’re not an AT&T customer, tell them you’d consider becoming a customer if they fixed that intersection. You can contact them at http://www.att.com/wireless/contact-us/ or call 800-331-0500.
With our loud Internet voice, we can bring change!
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